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By accepting our terms and conditions you accept the following principles.

Terms and conditions

How can I buy artworks from eyestorm?
There are a number of ways to purchase from eyestorm. You can either use our online shopping facility, or order by phone. Whatever method you choose eyestorm offers a 14 day 'no hassle' money-back guarantee. You can also view the artworks and purchase from our showrooms click here for details.

What level of customer support is offered at eyestorm?
Our customer support team are available from Mon-Fri: 10am-5pm GMT and will be more than happy to answer your queries by email or telephone. contact us

Can I get personalized advice online?
The art-photography experts at eyestorm can respond to your questions about types of art-photography, purchasing, framing, shipping, displaying, and caring for the work you select. contact us

Payment options
We accept all major credit and debit cards for payment online.

What currency is my credit card billed in?
We are currently able to accept payments in US Dollars, Euros and British Pounds. You can select the currency of your choice on any of the 'product pages' on the website. Credit cards are billed in their local currency. Your payment card will be debited in US Dollars, Euros or British Pounds, depending on which currency you selected during the online purchasing process. If you are in a country outside the US, European Union, or the United Kingdom, your credit card company will exchange it into your country's local currency. The exchange rate varies from day to day and your payment card company will use the relevant rate at the time of the transaction.

Will my purchase be taxed?
If you are having your purchase exported from the EU you will not be charged sales tax.
If you reside outside of the European Union, then your order will not be subject to sales tax. If you live within the European Union (EU) you will be charged Value Added Tax (or equivalent) on your purchase at a minimum rate of 17.5%. However, this is subject to change within each member state due to periodic movements in rates. These changes are beyond the control of eyestorm yet we need to comply with the legislation of each EU member state.

Why am I experiencing difficulties ordering from the site?
The most common cause of difficulties is that users have turned off the 'accept cookie' or 'cookies enabled' option in their browser menus. In order for our site to offer a secure transaction process, your browser's options will need to be set to accept cookies. If you continue to experience problems, please contact us.

When will I receive my order?
Shipping time will vary depending on what type of artworks are being shipped and how they are packaged, as well as location. Generally delivery takes one week, however during busier periods please allow up to three weeks. If your artwork requires specialist packing you will be notified of this during the ordering process and a representative of eyestorm will be in touch.

What guarantee of authenticity will I get with my artwork?
There are a number of different ways in which the work will be authenticated. Most prints will be signed and numbered by the artist. However in some cases, where the artist is deceased for example, other forms of authentication will be provided. In any case, all artworks will arrive with an eyestorm authenticity endorsement.

How much does shipping cost?
Shipping charges are calculated from your shipping address and the weight of the package to be delivered. Contact us to determine exact shipping costs for your order.

Pre-Orders
These are usually artworks that we are still waiting to receive in our warehouse from the artists or their estates. If your order contains works that are on pre-order, eyestorm will hold your order until all items can be delivered together. If your order also contains items which are not on pre-order, and you wish for your non pre-order items to be delivered, please contact us.

Can I ship to a location other than my home?
Yes. When you are purchasing from eyestorm you are given the option to ship to any address that you choose.

Is the artwork insured?
All items are fully insured during transit to cover damage, loss or non-delivery. If, for whatever reason, you are concerned about the status of your delivery, please contact us

Who do I contact if I have problems with shipping?
If you experience any problems, please contact us

What is your returns policy?
If for any reason you are not satisfied with the artwork you have purchased you can return it to us within 14 days of receiving it and claim a full refund for the price of the work exclusive of postage and packaging costs. Please note that the customer is responsible for the return of the item, which must be in mint condition on arrival at Eyestorm in order to claim the refund.

If you have any further enquiries regarding our returns policy or would like advice on how to send the artwork back to us to avoid damage in transit please contact delivery@eyestorm.com.

What if my work of art arrives damaged?
In the unlikely event that the work arrives damaged, please contact us immediately and our customer support representative will guide you through your options. These may include replacing the damaged work (in the case of multiple editions), credit towards another purchase, or a full refund. Unfortunately Eyestorm cannot accept any responsibility for work that has arrived damaged if you have not contacted us within 14 days of receiving your order. We suggest that customers inspect their artwork as soon as possible after they receive it.

What if the print I receive is not the one I ordered?
You may return your purchase within 14 business days for a full refund. We require that the artwork be returned in its original packaging to ensure safe shipment. We also require that the artwork is shipped using UPS, Fed-Ex or DHL. You must also include the original invoice information for customs purposes.

How does eyestorm use my personal information?
At eyestorm, we are committed to protecting your privacy. We use the information we collect about you only to process your orders and to provide a more personalized online experience.

What about 'cookies'?
'Cookies' are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide personalized features. The cookies allow us to store information from one visit to another. Your cookie information is not shared with any third parties.

How does eyestorm allow customers to update, change or access the information it collects?
You may update or change information related to your eyestorm account by accessing the 'mystorm' section of the website with your email address and password. You have the right to ask for a copy of the personal data we hold on you and you have the right to have it corrected, if necessary. contact us We reserve the right to charge a small fee for the provision of copies.